Warranty & Return and Cancellation Policy
Order Cancellation Policy
We will only be able to refund 95% of your purchase price for cancellations. Our payment processor charges us a fee for every order placed. Unfortunately, they do not refund us for this fee if an order is cancelled.
To compensate, we must withhold 5% of the value of your placed order when issuing a refund due to cancellations, or returns.
Returns may be subject to a restocking fee.
You have 14 calendar days to return an item from the date you received it, anything you wish to return must be in new, unused condition to receive a full refund for the order.
Shipping is non refundable and you cover shipping costs back to us.
Electronics and Pixel Blades purchased from us come with a standard manufacturers warranty of (12) months from the date of delivery, but return shipping will only be covered by us until (7) days after delivery.
You'll be required to provide your Order# (VS#0000) AND for saber cores a photo of the ID# on your core to use our warranty, warranties are non-transferrable.
Our warranty covers:
- Hardware defects
Our warranty does not cover:
- Dueling damage
- Blatant misuse
- Failure to comply with instructions
- After-market damage of any kind
- Cores from other vendors
If your electronics are faulty and you need to remove them to send to us, click HERE for instructions.
Please reach out if you have questions or concerns with anything you have purchased from us at firstname.lastname@example.org.